Last updated: 2025-09-30
Thank you for shopping at Elegant Shop Bangladesh. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.
1. Returns
- You may return most new, unused, and unopened items within 1 days of delivery for a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags, manuals, and accessories (if applicable).
- Certain types of items cannot be returned, including:
- Perishable goods (e.g. food, flowers)
- Intimate or sanitary goods (e.g. undergarments, cosmetics, personal care items)
- Sale or clearance items
- Digital/downloadable products
2. Refunds
- Once your return is received and inspected, we will notify you by email regarding the status of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.
3. Exchanges
- We only replace items if they are defective, damaged, or the wrong item was shipped.
- If you need to exchange an item for the same product, please contact us before sending it back.
4. Return Shipping
- To return your product, you should mail it to: [Insert Return Address, Dhaka, Bangladesh].
- You will be responsible for paying your own shipping costs for returning items.
- If the return is due to our error (e.g. wrong or defective item), we will provide a prepaid return label or reimburse your shipping costs.
5. Order Cancellations
- Orders may be cancelled within 12 hours of placing them, provided they have not yet been processed or shipped.
- To cancel an order, please contact us immediately at support@elegantshopbangladesh.store.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Elegant Shop Bangladesh
Email: support@elegantshopbangladesh.store
Address: Shewrapara, Dhaka, Bangladesh
Note: This policy applies only to purchases made directly from https://elegantshopbangladesh.store. For items purchased through third-party sellers, please refer to their return and refund policies.