Last updated: 2025-09-30
Thank you for choosing Elegant Shop Bangladesh (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you visit or make a purchase from https://elegantshopbangladesh.store (the “Site”) and use our services.
By accessing or using our Site, you consent to the practices described in this Policy.
1. Information We Collect
We may collect and process the following categories of information:
1.1 Information You Provide
- Account / profile data: name, email address, phone number, billing address, shipping address, username, password.
- Order / purchase information: products ordered, order history, payment method information (for example last 4 digits of card, card expiry – though full card numbers are handled by payment processors).
- Customer service & communication: records of your communications with us (e.g. emails, chat logs, support tickets).
- Feedback, reviews & ratings you submit.
- Marketing preferences: whether you consent to receive newsletters, promotional offers, etc.
1.2 Information Collected Automatically
- Usage data / analytics: pages visited, time on site, links clicked, referring URLs, browser type, device, operating system, IP address.
- Cookies and similar tracking technologies:
– Necessary cookies (for cart, login, security)
– Functional cookies (to remember preferences)
– Analytical cookies (for site usage)
– Advertising / marketing cookies (for targeting and measuring ads)
1.3 Information from Third Parties
- Payment processors, shipping carriers, fraud detection services, marketing and analytics providers may share information with us (within limits permitted by applicable law).
- Social media platforms or login providers (if you connect via Facebook, Google, etc.).
2. How We Use Your Information
We use your data for purposes such as:
- Processing and fulfilling your orders (shipping, billing, refunds)
- Managing your account
- Communicating with you (order confirmations, updates, support)
- Personalizing your experience (recommendations, product suggestions)
- Marketing and promotional offers (if you opt in)
- Improving and analyzing our site performance, features, and user experience
- Fraud detection, security, and legal compliance
- Complying with applicable laws, regulations, or requests by authorities
3. Legal Basis for Processing (if applicable)
If and where required under applicable law, we rely on one or more of these legal bases:
- Contractual necessity: to perform our agreement with you (e.g. fulfill your order).
- Consent: where you have given explicit consent (e.g. receiving marketing emails).
- Legitimate interests: for purposes such as fraud prevention, improving our services, or marketing (so long as it does not override your rights).
- Legal compliance: to comply with laws, regulations, legal processes.
4. Disclosure & Sharing of Information
We may share your information in the following circumstances:
- Service Providers: third-party vendors (payment processors, shipping/carriers, IT and hosting services, email marketing services, analytics providers).
- Affiliates / business partners: in limited cases, when needed to provide services or features you requested.
- Legal / governmental authorities: when compelled by law, subpoena, regulation, or to enforce our terms.
- Business transfers: in case of a merger, acquisition, or sale of all or part of our business.
- With your consent: when you explicitly agree.
We require our service providers to respect the confidentiality and security of your data and to use it only for the purposes we specify.
5. Data Retention & Storage
- We keep your personal data only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
- After that, we may anonymize or delete your personal information.
- We store and process data in secure servers and infrastructure.
- We take technical, administrative, and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
6. Cookies & Tracking Technologies
- You can control or disable cookies via your browser settings. But blocking some cookies (especially necessary cookies) may impact your site experience.
- We may use third-party analytics (e.g. Google Analytics) and advertising networks, who may set cookies or use pixels.
- We may also use “local storage,” “web beacons,” or other similar technologies.
7. Your Rights & Choices
Subject to applicable law, you may have the following rights:
- Access: request a copy of personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion / Erasure: request deletion of your personal information (subject to legal or contractual restrictions).
- Restriction: ask to limit processing of your data.
- Objection: object to certain types of processing, such as direct marketing.
- Data portability: request your data in a machine-readable format in some contexts.
- Withdraw consent: if processing is based on consent, you may withdraw that consent at any time.
To exercise these rights, please contact us at the details below. We may require verification of your identity before complying.
8. Children & Minors
Our Site is not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will take steps to delete it.
9. Security
We implement reasonable security measures (encryption, secure protocols, access controls) to protect your data. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.
10. International Transfers
If we transfer personal data outside of Bangladesh (for example, to service providers in other countries), we will ensure appropriate safeguards (e.g. standard contractual clauses, data transfer agreements) to protect your data in accordance with this Policy.
11. Third-Party Links & Embedded Content
Our Site may link to external websites or embed content (videos, social media, ads). We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies.
12. Changes to This Privacy Policy
We may update this Policy from time to time. When we do, we will update the “Last updated” date above. We encourage you to review this Policy periodically. In some cases, we may provide more direct notice (e.g. by email) if changes are significant.
13. Contact Us
If you have questions, concerns, or requests regarding your personal data, please contact:
Elegant Shop Bangladesh
Email: support@elegantshopbangladesh.store
Address: shewrapara Dhaka,Bangladesh